Embracing technology at the workplace can help to improve coordination and efficiency for your business. With the need to bring excellent service, businesses are utilising technology for the purpose of better services to customers. Automating some responsibilities of your employees can help reduce human errors while freeing them from repetitive tasks.
Despite its enormous advantages, embracing technology at the workplace can have your employees wondering if their jobs are secure. Challenges of adopting new technology and pressure of being replaced by it for some might directly affect their performance.
To avoid this, you need to think the process through before launching any new automation in the workplace. Here are the ways you can introduce technology successfully:
1. Communicate It Properly as Soon As Possible
New technology implementation needs to be done carefully so they can have a positive attitude about it. In the early stages, start by encouraging employees to submit their opinions about the technology you want to introduce. This will help the idea gain acceptance by the people who will use it the most.
You will also need to ensure that each employee who will be affected, understands how the changes will help them in the long run. Involve each of them in every stage of decision making and let them know the importance of it to business growth. Acceptance of new technology in the workplace is a crucial stage for effective performance and accurate feedback.
2. Introduce to Team Leaders First.
For the steady adoption of the technology, you need to introduce it to the group of leaders first who will be the early adopters and act as champions of the idea to their teams. These early adopters may be willing to share what they learn and you should encourage them to assist those who might be less adept at learning a new technology.
Ensure that they understand all the ins and outs of the new technology so they can answer the questions from their team members. Explain to them about the intended outcome, and they will vocalise it to the department’s levels. In this way, they will be prepared for questions and obstacles that are likely to rise up during the implementation.
3. Ensure Proper Training
When it comes to embracing technology at the workplace, you should not expect your employees to learn it on the go. Enough training is one of the most crucial parts in giving your employees ample chance to adapt to new technology at their workplace. Ensure sufficient group training for every team member of each department and that no employee feel intimidated by the new technology.
It is also important to understand the task of each member so that they can receive specific training depending on their responsibilities. Furthermore, understand the level of technological awareness of each and consider the different approach to training, including classroom-like training and videos to ensure the proper training to their satisfaction.
4. Give It Enough Time
Implementing and adopting new technology won’t be easy for your team. One of the reasons for the failure of most adoption is the assumption that technology will be easily integrated into company culture and start to give positive results immediately. You should rethink this and set long-term expectations. To start with, you should be prepared for errors and misunderstandings. It is important to control the pressure and the need to increase productivity to handle the implementation strongly. Research about the average performance of the introduced technology and the expectation based on the resources you have. Allow employees to embrace it slowly and ensure you set targets and realistic expectations
5. Evaluate the Performance
When introducing new technology to your organisation, it is crucial to measure the performance, results, the return on investment (ROI), the impact on the users and so on. The measures can then be deployed to identify the minor and major problem areas and how to make it work more efficiently for your business procedures.
Set the tracks so as to be able to compare the performance before and after the introduction. Be open to the feedback and criticisms from your employees and ensure the suitable environment for their candid feedback. Ensure the proper feedback sessions on each stage and employees will be able to understand the process and be more likely to help the transition.
As for customers, ensure you communicate with them about the changes being made and the expected results. Encourage them to give you feedback and suggestions. This will make them feel valued and it will give you a clear picture of the performance of your changes.