Job Summary

Role Context To ensure payment of outstanding debts to Company service providers (invoice processing, settlement and timely query resolution).

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

Reporting to the Chief Financial Officer

Key Responsibilities

  • To improve quality, efficiency and effectiveness of the Accounts Receivable Operation through process improvements, automation and harmonization with the aim to optimize working capital.
  • • Minimize transaction costs and control Company in Tanzania exposure to bad debt losses.
  • • He/She directly manages a team of Credit Administrators & Query Administration Agent.
  • • He/She is responsible for DSO, bad debt provision/expenses and customer relationship management in his/her direct scope of responsibility.
  • • He/She continuously improves OTC processes using First Choice methodology as well as launching optimization initiatives.
  • • He/She caries operational accountability and secures business continuity, and delivers improved operational effectiveness against evolving business requirements.
  • • Participate in company required audits.


To maintain and execute collection strategies in line with set standards and policies.

• To guarantee timely and effective execution of internal control framework.

• To actively manage cross functional dependencies.

• To review daily progression to cash targets; adjust and yields collection and credit activities accordingly to meet cash collection objectives.

• To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of Order-to-cash.

• To manage service line agreements with 3rd party collection agency.

• To manage cost related to 3rd party collection and credit rating agencies.

• To manage bad debt provision and expenses.

• To exercise good management judgement in the execution of job responsibilities (i.e. cost centre management).

Minimum Requirements

Education & experience

• Bachelor Degree in the field of Accountancy, Finance or Business Administration from a recognized Institution.

• 3 Years experience in areas of responsibility.

• Intermediate service, production, or support role having great responsibility to perform all (or most) of the standard work within the function.

• Demonstrate basic knowledge of technical or specialty area.

• General understanding of basic managerial approaches for work direction, motivation, and disciplinary action.

• Advantageous to be a registered member of NBAA.

Knowledge and Skills

• Good working knowledge of various accounting packages and software.

• Proven experience in supervising and motivating a team of service professionals.

• Leadership abilities.

• Excellent communication skills (written and oral).

Behavioral competencies

• Goal and deadline driven

• High Level of Integrity

• Ability to plan, organize and control.

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