Rest of Tanzania Full Time NGO
TSh Confidential
4 days ago

Job Summary

Tanzania Red Cross Society is looking the dynamic persons to fill the position of a Case Management Officer (CMO)

  • Qualification Level: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Title: Case Management Officer (CMO) – 8 positions (Shinyanga MC, Shinyanga DC, Kahama TC, Ushetu DC, Msalala DC, Kishapu DC, Busega DC, and Maswa DC)

Reports to: Regional Coordinator 

Roles & Responsibilities: 
  • Oversee Case Worker Coordinators and provide overall leadership for case management activities. 
  • Share direct supervision responsibilities of Community Case Workers (CCWs) with Case Worker Coordinators. 
  • Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, and M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels. 
  • Ensure that case management services delivered address the holistic needs of OVC and caregivers including health, nutrition, education, protection, livelihoods, and psycho-social well-being. 
  • Conduct quality step-down trainings to Case Worker Coordinators and CCWs. 
  • Regularly monitor case management activities and use the information to improve case management quality and implementation. 
  • Ensure CCWs complete required case management forms and ensure case filing system is developed and maintained 
  • Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors, Council Health Management Teams, District Social Welfare Officers, and Ward-level officials. 
  • Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc. 
  • Map existing community cadres (Community Health Workers, Home-Based Care Workers, ParaSocial Workers, etc.) in communities and assist government officials to recruit and select CCWs for the National Integrated Case Management Training for CCWs. 
  • Ensure that all CCWs are oriented to the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and follow national protocols to ensure timely reporting. 
  • Ensure CCWs are coordinating with local structures including health facilities and Child Protection Committees (formerly known as Most Vulnerable Children’s Committees). 
  • Lead the development of a service directory for social services (in coordination with the Health and HIV services Officer) in implementation areas; update the directory at least once a year. 
  • Ensure that Case Management Coordinators are providing continuous mentoring and support to CCWs; directly conduct supportive supervision to Case Management Coordinators and CCWs. 
  • Submit timely updates to the Program Coordinator for inclusion in the quarterly, semi-annual, and annual reports. 
  • Document lessons learned and best practices for experience sharing and replication. 
  • Perform any other relevant duties as assigned by the Project Coordinator. 

Required Qualifications and Experience 
  • Bachelor’s degree or equivalent in Sociology, or Community Development. 
  • At least 2 years’ relevant experience. 
  • Experience in at least one of the following technical areas: OVC case management, Youth and Adolescent work, Bi-Directional Reference, ECD, or Child protection. 
  • Fluency in English and Kiswahili. 
  • Understanding of OVC core services including child protection.  


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