Job Title: Case Management Officer (CMO) – 8 positions (Shinyanga MC, Shinyanga DC, Kahama TC, Ushetu DC, Msalala DC, Kishapu DC, Busega DC, and Maswa DC)
Reports to: Regional Coordinator
Roles & Responsibilities:
- Oversee Case Worker Coordinators and provide overall leadership for case management activities.
- Share direct supervision responsibilities of Community Case Workers (CCWs) with Case Worker
- Disseminate and ensure adherence to case management, child protection, referral and linkages,
parenting, and M&E guidance, standard operating procedures (SOPs) and other job-aids that
facilitate holistic case management at the household/community levels.
- Ensure that case management services delivered address the holistic needs of OVC and caregivers
including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
- Conduct quality step-down trainings to Case Worker Coordinators and CCWs.
- Regularly monitor case management activities and use the information to improve case
management quality and implementation.
- Ensure CCWs complete required case management forms and ensure case filing system is
developed and maintained
- Work in partnership with local government authorities as appropriate, including but not limited
to District Executive Directors, Council Health Management Teams, District Social Welfare
Officers, and Ward-level officials.
- Create community linkages for broader community engagement of youth and caregivers in case
management, child protection, parenting, etc.
- Map existing community cadres (Community Health Workers, Home-Based Care Workers, ParaSocial
Workers, etc.) in communities and assist government officials to recruit and select CCWs
for the National Integrated Case Management Training for CCWs.
- Ensure that all CCWs are oriented to the Child Protection Policy and Code of Conduct; take all
cases of child abuse seriously and follow national protocols to ensure timely reporting.
- Ensure CCWs are coordinating with local structures including health facilities and Child
Protection Committees (formerly known as Most Vulnerable Children’s Committees).
- Lead the development of a service directory for social services (in coordination with the Health
and HIV services Officer) in implementation areas; update the directory at least once a year.
- Ensure that Case Management Coordinators are providing continuous mentoring and support to
CCWs; directly conduct supportive supervision to Case Management Coordinators and CCWs.
- Submit timely updates to the Program Coordinator for inclusion in the quarterly, semi-annual, and
- Document lessons learned and best practices for experience sharing and replication.
- Perform any other relevant duties as assigned by the Project Coordinator.
Required Qualifications and Experience
- Bachelor’s degree or equivalent in Sociology, or Community Development.
- At least 2 years’ relevant experience.
- Experience in at least one of the following technical areas: OVC case management, Youth and
Adolescent work, Bi-Directional Reference, ECD, or Child protection.
- Fluency in English and Kiswahili.
- Understanding of OVC core services including child protection.