Job Title: Case Worker Coordinator (CWC) – 13 positions (2 Shinyanga MC, 2 Shinyanga DC, 2 Kahama TC,2 Ushetu DC, 2 Msalala DC, and 3 Maswa DC)
Reports to: Case Management Officer
Roles & Responsibilities:
- Supervise Community Case Workers (CCWs) and provide continuous mentoring and support to
ensure delivery of high quality case management services.
- Disseminate and ensure adherence to case management, child protection, referral and linkages,
parenting, M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate
holistic case management at the household/community levels.
- Ensure case management services delivered address the holistic needs of OVC and caregivers
including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
- Conduct quality step-down trainings to CCWs and facilitate monthly meetings in the field to
introduce new topics, improve quality, and reinforce guidelines and procedures.
- Ensure CCWs complete required case management forms and case filing system is well maintained
- Work in partnership with local government authorities as appropriate, including but not limited
to District Executive Directors, Council Health Management Teams, District Social Welfare
Officers, and ward level officials.
- Create community linkages for broader community engagement of youth and caregivers in case
management, child protection, parenting, etc.
- Assist in mapping existing community cadres (Community Health Workers, Home-Based Care
Workers, Para-Social Workers, etc.) in communities and assist government officials to recruit and
select CCWs for the National Integrated Case Management Training for CCWs.
- Ensure that all CCWs are oriented in the Child Protection Policy and Code of Conduct; take all
cases of child abuse seriously and follow national protocols to ensure timely reporting.
- Ensure CCWs are coordinating with local structures including health facilities and Child
Protection Committees (formerly known as Most Vulnerable Children’s Committees).
- Assist in the development of a service directory for social services (in coordination with the Health
and HIV services Officer) in implementation areas; update the directory at least once a year.
- Submit timely updates to the Case Management Officer for inclusion in the quarterly, semi-annual,
and annual reports.
- Document lessons learned and best practices for experience sharing and replication.
- Perform any other relevant duties as assigned by the Case Management Officer.
Required Qualifications and Experience
- Diploma in Sociology, or Community Development.
- At least 1 years’ relevant experience.
- Experience in at least one of the following technical areas: OVC case management, Youth and
Adolescent work, Bi-Directional Reference, Child protection.
- Fluency in English and Kiswahili.
- Understanding of OVC core services.