Rest of Tanzania Full Time NGO
TSh Confidential
4 days ago

Job Summary

Tanzania Red Cross Society is looking for dynamic persons to fill the position of a Case Worker Coordinator.

  • Qualification Level: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

Job Title: Case Worker Coordinator (CWC) – 13 positions (2 Shinyanga MC, 2 Shinyanga DC, 2 Kahama TC,2 Ushetu DC, 2 Msalala DC, and 3 Maswa DC)

Reports to: Case Management Officer 

Roles & Responsibilities: 
  • Supervise Community Case Workers (CCWs) and provide continuous mentoring and support to ensure delivery of high quality case management services. 
  • Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels. 
  • Ensure case management services delivered address the holistic needs of OVC and caregivers including health, nutrition, education, protection, livelihoods, and psycho-social well-being. 
  • Conduct quality step-down trainings to CCWs and facilitate monthly meetings in the field to introduce new topics, improve quality, and reinforce guidelines and procedures. 
  • Ensure CCWs complete required case management forms and case filing system is well maintained 
  • Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors, Council Health Management Teams, District Social Welfare Officers, and ward level officials. 
  • Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc. 
  • Assist in mapping existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities and assist government officials to recruit and select CCWs for the National Integrated Case Management Training for CCWs. 
  • Ensure that all CCWs are oriented in the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and follow national protocols to ensure timely reporting. 
  • Ensure CCWs are coordinating with local structures including health facilities and Child Protection Committees (formerly known as Most Vulnerable Children’s Committees). 
  • Assist in the development of a service directory for social services (in coordination with the Health and HIV services Officer) in implementation areas; update the directory at least once a year. 
  • Submit timely updates to the Case Management Officer for inclusion in the quarterly, semi-annual, and annual reports. 
  • Document lessons learned and best practices for experience sharing and replication. 
  • Perform any other relevant duties as assigned by the Case Management Officer. 

Required Qualifications and Experience
  • Diploma in Sociology, or Community Development. 
  • At least 1 years’ relevant experience. 
  • Experience in at least one of the following technical areas: OVC case management, Youth and Adolescent work, Bi-Directional Reference, Child protection. 
  • Fluency in English and Kiswahili. 
  • Understanding of OVC core services.  


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