Job Summary

We are looking for well-established personnel with high leadership value

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Reports to: Head of Operations

Direct reports: Branch Cash Operations Managers

Main Purpose of Position

·         Manage the provision of quality Cash Services Solutions (CSS), integrated with the other services

·         Compliance with legislation, company policies, processes and procedures

·         Meeting risk needs and security considerations resulting in satisfied customers

·         Achievement of budgeted financial targets and business strategy


1. Design Secure Solutions (integrated with other service lines)

  • Maintain and develop integrated solutions and services
  • Provision of a customized customer specific solution, based on risk assessment

2. Deliver customer service resulting in customer retention

  • Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
  •  Maintenance of positive customer relationships
  • Meet customer retention targets
  • Improve the current customer satisfaction ratings year on year

3. Ensure targeted/ contracted operational performance

  • Achieve targeted Quality Audit rating, correction plan in place and implemented
  • Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
  • Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
  • Implement of best practice obtained from other businesses within the Group or external

4. Ensure effective and efficient employee management

  • Employee turnover analysis, proper allocation of employees to work flow and job requirements
  • Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
  • Monitor performance and provide feedback
  • Cost effective utilization of billable hours
  • Employees’ training needs are identified and have good attendance of scheduled training interventions
  • Maintain good employee motivation levels
  • Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
  • Ensure that all employees, as  code of conduct and disciplinary code, maintain acceptable standards of behaviors at work
  • Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
  • Succession Planning in place, updated and practiced
  •  Accurately and frequently communicate with employees in department
  • Ensure maximum participation in Employee survey and action planning
  • Foster healthy Industrial Relations with relevant unions with regular contact and consultations

5. Ensure the Health and Safety of employees and customers

  • Appoint a Safety Champion, ensuring he or she has attended training
  • Ensure that supervisors’ job specifications set out their responsibilities for safety
  • Ensure that safety performance measurement and review is conducted in detail at Branch level
  • Ensure that a positive safety culture is fostered and developed in their branches
  • Ensure that all accidents, incidents and near misses are reported and investigated
  • Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for values awards to the MD/HRD.
  • Ensure the safe operation of equipment
  • Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
  • Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
  • Lead in safety forums (meetings and safety talks)
  • Follow-up on all H&S activities assigned
  • Attend safety education and refresher programs
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required

Minimum Qualifications & Experience

 

·         Profound understanding of cash operations and track record of excellent operational results.

·         5 years of successful experience as a Manager in a Cash Services Business.

·         Demonstrable track record in applying operations management principles successfully.

·         Well-developed project management skills

·         Appropriate business qualification or extensive experience in the police/military/government service

  • Bachelor Degree

Share Job Post

Log In to apply now

Dar es Salaam
| Full Time |
TSh Confidential
1mo
Dar es Salaam
| Full Time |
TSh Confidential
1mo
Dar es Salaam
| Full Time |
TSh Confidential
1mo