Community development operations manager

Rest of Tanzania Full Time NGO
TSh Confidential
2 weeks ago

Job Summary

Global Volunteer, in partnership with the ELCT-IRD, is seeking qualified applicants to serve as the Community Development Operations Manager

  • Qualification Level: Bachelor
  • Experience Level: Management level
  • Experience Length: 10 years

Job Description


The Operations Manager’s overall responsibility is to manage the staff, facilities and processes that support the Reaching Children’s Potential (RCP) Program in Ipalamwa, in the Iringa Region.  This position ensures that Global Volunteers has the most suitable working environment for its staff, international volunteers and the RCP program beneficiaries. This is a challenging and rewarding position requiring competency in strategic planning, personnel management, budget management and day-to-day operations.  The successful applicant will need to relocate to Ipalamwa in a new, very comfortable three bedroom home owned and provided by Global Volunteers. 


  • At least a four-year bachelor’s degree and ten years of post-undergraduate experience.
  • A minimum of five years of management experience in business, government or nonprofits.
  • Solid financial management background and experience.
  • English language fluency.

The successful candidate must be able to work independently (reporting to the Director of International Operations who offices outside Warsaw, Poland); be extremely well organized and thorough, with a meticulous attention to details. He/she must also:

  • Be an excellent manager of people and a team leader;
  • Demonstrate strong skills in communication, decision-making and leadership;
  • Identify and resolve problems in a timely manner;
  • Be able to manage multiple complex projects simultaneously (develop project plans, coordinate projects, communicate changes and progress, complete projects on time and budget, and document all aspects of the project from inception to sign-off);
  • Follow company policies and procedures and all rules and laws of the country;
  • Complete administrative tasks correctly and on time;
  • Support the organization's goals and values;
  • Be technologically literate and capable of applying information systems to day-to-day operations and fully using word processing, spreadsheet and database computer applications.
  • Have a firm understanding of, and commitment to, Global Volunteers’ mission, Philosophy of Service and the RCP Demonstration Program.


1.      Create an environment to ensure the successful implementation of the RCP Demonstration Program consistent with Global Volunteers’ Vision, Mission, Core Values and Philosophy of Service.

A.      Maintain positive and constructive relations between Global Volunteers and the ELCT–IRD, community leaders, community partners and government agencies.

B.      Fully cooperate with Global Volunteers Ipalamwa-area Team Leader with the goal of ensuring that all volunteers have a positive experience and are able to be fully engaged in service to the community.

C.      Maintain positive and constructive working relationships with the health clinic physician and other medical staff.

D.     Keep DIO informed about all relevant issues at all times. 

2.      Manage RCP Center staff and contractors:

A.      Supervise Global Volunteers staff: ELCT–IRD Liaison, RCP Caregivers’ Supervisor, Clinic Manager, Housekeeping Supervisor, Security Supervisor, Motor Pool Supervisor, Groundskeeper and Greenhouse Coordinator.

B.      Conduct weekly team meetings of direct reports.

C.      Ensure that each direct report is fulfilling his/her responsibilities and is successfully and fairly supervising his/her subordinates.

D.     Check that all staff and contractors fulfill their job functions effectively and efficiently and that all work is completed satisfactorily.  Follow up on and address any deficiencies.

E.      Ensure all staff maintain and implement corporate policies, procedures and processes.

F.       Register staff with appropriate government agencies (i.e. TRA and SSRA) and ensure their monthly contributions are paid timely on behalf of Global Volunteers.

G.     Support the staff in every way possible to ensure they are performing at the highest level.

H.     Provide corporate Human Relations Department with all appropriate and relevant paperwork for each staff person

I.        Maintain Time Away Calendar for the responsible staff.

J.        Immediately report staff performance issues to DIO.

K.      Respond effectively to staff’s concerns, issues and questions.

3.      Manage the RCP Center facilities, equipment and vehicles:

A.      Ensure all buildings and grounds are always clean and properly maintained.

B.      Ensure all equipment is regularly serviced and properly maintained, including health clinic equipment.

C.      Ensure the buildings meet government health and safety requirements and that facilities comply with government regulations.

D.     Direct, coordinate and plan appropriate services including transportation, security, maintenance, mail, phone and computer systems, archiving, cleaning, waste disposal and recycling.

E.      Ensure vehicle insurance, licenses, etc. are current and up to date and all vehicles are regularly serviced and properly maintained.

F.       Actively confirm that no resources are being misused, abused or used for personal purposes.

4.      Prepare and manage the annual RCP Center budget:

A.      Manage an annual budget of 400,000,000 to 500,000,000 TZS

B.      Prepare and submit proposed annual budget to the DIO.

C.      Ensure that all expenditures are within budget.

D.     Manage corporate bank accounts.

E.      Calculate and compare costs for required goods and services to achieve maximum value for money spent.

F.       Submit monthly financial reports to DIO.

5.      Perform other tasks as assigned by the DIO.

This is a full-time, permanent executive position.  Salary is very competitive and is based on education and experience. Housing is provided - a newly constructed three-bedroom home with full bathroom, shower, kitchen, living area, veranda and separate office.  Shared private use of a Global Volunteers vehicle is also included.


Your résumé and cover letter must be explaining why you want this position. In order for your application to be considered, your cover letter must include your monthly compensation requirements. Both male and female candidates are encouraged to apply.


Global Volunteers is a US-based human and economic development NGO in consultative status with the United Nations.  Founded in 1984, Global Volunteers engages short-term volunteers to serve developing communities throughout the world.  At the invitation of the ELCT-IRD, Global Volunteers has been serving rural villages in the Iringa Region for more than 30 years. 

In 2017, at the specific request of ELCT–IRD, and in cooperation with the Minister of Health and the Iringa Regional Commissioner, Global Volunteers initiated its Reaching Children’s Potential (RCP) Demonstration Program in Ipalamwa, Kilolo District to help eliminate stunting in rural communities.  The RCP program is a child-focused, comprehensive, holistic development effort beginning with pregnancy and continuing through the 18th birthday.  The objective is to improve the well-being of children and their families by eradicating hunger, improving health, and enhancing cognition.  Learn more about the RCP Program at: 

One of the physical components of this effort is a physical complex which includes a health clinic, guesthouse, dining hall/conference area/kitchen, housing for a physician and his/her family, housing for the Operations Manager and his/her family, and housing for 10 support staff. The construction of the 5 buildings is well underway and is anticipated to be completed by April, 2018 with the clinic fully operational by August 1, 2018. 



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