Cultural orientation (co) supervisor

Job Summary

We are currently looking for a Cultural Orientation (CO) Supervisor to based in Kasulu

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Location:          Kasulu, Tanzania 


CWS RSC Africa

The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Kasulu, Tanzania.

CWS RSC Africa offers a total compensation package. The total compensation package includes life and pension insurances, comprehensive health insurance, dental coverage and vision coverage. CWS RSC Africa also offers 22 vacation days a year, sick and compassionate leave, and an Employee Assistance Program (EAP).

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

This position is open to National applicants only.

Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their applications materials now.

HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose

This position is primarily responsible for hiring, training, support, supervision, and evaluation of the Cultural Orientation Senior Trainers and Trainers in Kasulu and in field locations across Africa. The CO Supervisor actively oversees all aspects of the implementation of CO Circuit Rides (CRs), including daily oversight of CRs in the field, cultural orientation training to refugees approved for resettlement to the United States, circuit ride logistics, and security. In the supervisory role, the position also ensures that CO Field staff have the administrative and logistical support and resources they need to effectively carry out their jobs.


This position supervises Senior Trainers and Trainers. This position reports to the Site Manager.

Essential Duties


  1. Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures.
  2. Ensures development, implementation, dissemination, monitoring and adherence of standard operating procedures (SOPs) for cultural orientation.
  3. Conducts job function observations of CO staff to ensure compliance is met and identifies any areas of improvement or training needs.
  4. Identifies and assists with regular process reviews.
  5. Demonstrates ability to conduct field activities including Cultural Orientation training.
  6. Travels to field locations to monitor CO training, conduct performance evaluations and meet with partners and vendors.

Data Management and Analysis

  1. Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
  2. Assists in monitoring the movement of cases through the RSC Africa refugee pipeline so that cases receive CO according to the PRM Cooperative Agreement.
  3. Acts as the point person for Sr. Trainer and Trainer inquiries regarding CO.
  4. Assists in developing reports and quality control checks that ensure accuracy and efficiency.
  5. Establishes effective communication systems regarding data and ensures reports are accurate and efficient.
  6. Assists with annual planning and strategic planning goals as communicated by the Site Manager in coordination with the Cultural Orientation Coordinator.
  7. Writes trip reports for distribution throughout CWS and in consultation with the Site Manager, follows up on issues related to partners and logistics.


  1. Develops and maintains effective relationships with RSC implementing partners, including PRM, IOM, and UNHCR.
  2. Ensures partner communication from the department is professional, timely and proactive.
  3. Represents organizational policies and culture to staff.
  4. Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Performance Management

  1. Provides direct supervision and leadership to CO staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
  2. Develops and implements training modules for CO staff, in coordination with the Training unit, and ensures that staff receive cross training on different aspects of refugee processing.
  3. Runs quality assurance reports and ensures accuracy of data.
  4. Ensures coaching, mentoring, feedback and corrective action plans are carried out where needed.
  5. Ensures establishment of performance expectations and communication, on-boarding and training.
  6. Travels to processing locations throughout the region to monitor teams and build partner relationships.
  7. Evaluates and assesses training needs of CO staff and assists in providing trainings on a regular basis.
  8. Monitors staff time and attendance.

Staff Care

  1. Monitors and ensures a safe, healthy and professional work environment.
  2. Ensures direct reports are accessing and using their benefits appropriately including leave.
  3. Actively supports staff by promoting safe space, open-door and the escalation policy.
  4. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment.
  5. Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.

Program Administration

  1. Assists in the development of CO curricula, visual aids, realia models, etc. in cooperation with the Curriculum Development Specialist (CDS).
  2. Delegates and oversees CO staff participation and performance on CO related projects.
  3. Liaises with vendors in the field to decrease costs associated with CO provisions in coordination with Logistics and tracks lunches/tea administered.
  4. Oversees contractor activities including hiring and payment of interpreters, childminders and other vendors.
  5. Schedules and facilitates circuit ride briefings and debriefings when needed.
  6. Develops and updates Standard Operating Procedures related to circuit ride preparation to enhance consistency and coordination.
  7. Oversees the scheduling of eligible individuals for cultural orientation training in collaboration with the Scheduling Department.
  8. Assists in organizing the hiring and training of Cultural Orientation staff.
  9. Maintains records of all correspondence with partners.

This position also undertakes other duties as assigned by CWS/RSC Africa Management.



Bachelor’s Degree in Education or a related field; or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.

Master’s degree preferred


  • Five (5) years of paid work experience required.
  • One (1) year of direct supervisory experience is required.
  • Two (2) years’ experience as a Cultural Orientation Senior Trainer or Trainer preferred.


  • Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
  • Strong verbal and written English language skills.
  • Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access. 
  • Excellent organizational and time management skills. 
  • Meticulous attention to detail.


The CO Supervisor must have the ability to:

  • supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
  • travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operational program;
  • pass a job knowledge assessment in order to be confirmed at the end of probation;
  • maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
  • accurately type 40 WPM at 96% accuracy;
  • maintain a high performance standard with attention to detail, completing tasks within set timeframes;
  • communicate effectively both verbally and in writing;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
  • maintain a high performance standard with attention to detail;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of  CWS RSC Africa;
  • take initiative in the development and completion of multiple projects at the same time;
  • lead others and address issues as they arise;
  • maintain strict confidentiality with CWS RSC Africa administrative and operational information;
  • manage a large and diverse workload under pressure with competing priorities;
  • analyse and solve complex problems and make sound decisions;
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation
  • effectively manage RSC Africa’s resources;
  • manage leave forms, cash advances and report expenses accurately;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa;
  • be flexible with changing of daily duties as needed. 

Working Conditions

Physical:  This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements

Police Clearance Certificate issued within the last one year (12 months) is required before the start of employment. 

A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.





Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.


Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.


Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.


Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.


Problem Solving 

Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership

Successfully lead a group to achieve operational goals.  Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership

Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans.  Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.


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