Dar es Salaam Full Time Technology & Communication
TSh Confidential
1 month ago

Job Summary

To perform works under customer care portfolio and act as Management representative in our Quality Management systems as per ISO 9001 standards

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

Position

Customer Officer

Department:  Service and Support

Location: Dar es Salaam, HQ

Reports to: Supervisor  of Service and Support


Job Purpose:

To perform works under customer care portfolio and act as Management representative in our Quality Management systems as per ISO 9001 standards

Responsibilities and Deliverables:

  • Making customer calls to collect feedback on the level of services or on sales campaigns as per guidance that will be provided
  • Reviewing and producing reports for staff office attendance and customer support attendance
  • Ensuring that processes needed for the quality management system are established, implemented and maintained
  • Reporting to top management on the performance of the quality management system and any need for improvement
  • Ensuring the promotion of awareness of customer requirements throughout the company
  • Coordination with external parties on matters relating to the quality management system.
  • Documenting Company Operational Policies and Procedures
  • Establishing company procedures where they may not exist/incomplete/not documented.
  • Ensuring filings are stored as per procedures and contains updated and relevant data
  • Establishing accountability framework with checks and balances
  • Establishing missing forms, checklists and reports templates
  • Any other tasks as may be assigned by management
  • Attends to visitors calling at the offices, determine nature and purpose of visit, and direct or escort them to the appropriate personnel
  • Answers enquiries from the public wherever possible, otherwise referring them to personnel who are able to do so.
  • Operates the telephone PABX – directing incoming calls to the appropriate offices and assisting with outgoing calls.
  • Keep a current record of staff members' whereabouts and availability, ensures knowledge of staff movements in and out of organization.
  • Schedule appointments, and maintain and update appointment diary either manually or electronically
  • To make sure that the reception area is tidy and professionally maintained also Ensure an efficient and effective cleaning service is provided in other offices
  • Develop and maintain the general filing system and file all correspondence.
  • Assist in preparation of meetings and conferences.
  • Make sure that office is opened in the morning and  locked properly at the end of the day

.

  • Review and scan all daily newspapers for tenders relating to our business areas and articles relating to ICT industry and forward them to Directors and HOD’s
  • Collect, receive, sort, distribute and prepare mail, messages and courier deliveries.
  • General administrative and clerical support
  • Assist in preparation of delivery notes

.

  • Assists in the preparation of Tender Documents
  • Maintaining staff punctuality logs and whereabouts
  • scheduling and attending meetings, creating agendas and taking minutes
  • Ordering and maintaining stationery and Office consumables i.e. toners, sugars ,coffee, Electricity bill and Dawasco Bill e.t.c
  • Arranging travel and accommodation for Directors and occasionally for staff.
  • Performs any other duties as required

 

 

Personal attributes:

  • Disciplined
  • Consistent
  • Focused
  • Responsible
  • Arranger

 

Educational Qualification

  • Diploma, Advanced Diploma or Degree in Business Management or related field

 

Added Advantage

  • Experience working in ISO 9001 or ITIL certified or any other quality management system
  • Certification in ITIL/Prince2, Cobit e.t.c
  • Background IT knowledge
  • Excellent written/spoken English

 

CONTACTS/KEY RELATIONSHIPS: Management, Staff, external consultants

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