Job Summary

Job Title: Customer Service Representative Reporting to: Branch Manager Entity: Insight Tanzania Location: Dar es Salaam

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

OVERALL RESPONSIBILITY: Targeted sources of new business.

  • Project WS Insight into all relevant sectors
  • Create and maintain brand visibility
  • Network prospective clients within stated sectors
  • Build up a list of relationships and identified targets
  • Convert identified targets into realisable sales
  • Nurture relationships for on-going development of sales
  • Update and Maintain accurate documentation on customer files

ROLE & CONTEXT: To create high visibility within all relevant sectors

  • Increased exposure to tenders, RFQ’s & RFPs etc
  • Regularly visit and canvas prospective clients
  • Conversion of proposals to contracts
  • Timely, accurate and clear reports and dashboards to specified timetables
  • Timely and accurate reporting as directed by branch manager
  • Clear documentation for management
  • Timely, accurate and high quality delivery of contracts/projects to agreed timetables
    • Forecasts
    • Outstanding proposals and status
    • Contracts
    • Quarterly performance review
  • Regular contact with existing clients to ensure customer satisfaction
  • Maintain systems and processes in accordance with ISO 9001:2008
  • Project awareness of company media (Web-site, Newsletters, e-shots, blogs, Facebook, Twitter etc.

CONSULTS WITH: Country/Branch Manager, Management staff at all levels, Procurement and Security Operatives, Industry Executives (Management, Procurement, Risk & Security etc), prospective clients and procurement officers in all sectors.

REQUIRED SKILLS & QUALIFICATIONS (processes and technology):

  • Bachelor’s degree (desirable)
  • Strong sales & marketing skills
  • Proven record of sales conversion (Necessary)
  • Intimate knowledge of stated sectors & relevant research
  • Good knowledge of IT and social media platforms
  • Creative reporting capability
  • Team player
  • Planning, organisation & communication.
  • Two years post qualification experience in sales & marketing role
    • ISO 9001 Contract & Review
    • Customer Relationships
    • Word, Excel, email & internet
    • Monthly sales reporting standards 

TERM OF EMPLOYMENT: Permanent – with up to 6 month probationary period

REMUNERATION – Competitive salary commensurate with experience + Bonuses in line with company policy

ETHICS: To communicate and uphold Insight’s philosophy of maintaining the highest standards of honesty, openness and financial accountability


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