Customer service officer

Dar es Salaam Full Time Banking & Finance
TSh Confidential
1 month ago

Job Summary

A client seeking a qualified candidate for the position of a Customer Service Officer

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Key Responsibilities : 
• Prospecting and recruiting new customers for the various personal banking products for the branch.
• Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch. 
• Managing and controlling the customer queues by monitoring the banking hall 
• Ensure customers are well informed of all the products on offer 
• Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
• Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall. 
• Ensure all entries being processed are fully authorized 
• Perform any other duties as assigned by the line manager

• Bachelor degree 
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems 
• Must be honest, firm, smart and hard working 

Applications Deadline: 20th May 2018 

Please note: 
• Only shortlisted Candidates will be contacted. 
• Applicants must indicate the position they are applying for.   

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