POSITION TITLE: DEPUTY BRANCH MANAGER
DUTY STATION: DAR ES SALAAM
IMMEDIATE SUPERVISOR: BRANCH MANAGER
LINE MANAGER: GENERAL MANAGER
I. General Position Summary: Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Ensure high levels of customers satisfaction through excellent service. Maintain outstanding store condition and visual merchandising standards. Propose innovative ideas to increase market share
II. Detailed Responsibilities:
i) Completes store operational requirements by scheduling and assigning employees; following up on work results.
ii) Maintains store staff by recruiting, selecting, orienting, and training employees.
iii) Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
iv) Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
v) Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
vi) Ensures availability of merchandise and services by approving contracts; maintaining inventories.
vii) Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
viii) Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
ix) Secures merchandise by implementing security systems and measures.
x) Protects employees and customers by providing a safe and clean store environment.
xi) Maintains the stability and reputation of the store by complying with legal requirements.
xii) Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
xiii) Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
xiv) Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
xv) Contributes to team effort by accomplishing related results as needed.
xvi) Deal with all issues that arise from staff or customers (complaints, grievances etc)
xvii) Carry out other duties that may from time to time be assigned to you by the Branch Manager in the interest of the company;
xviii) This Job Description only serves as a guide for this position. The company reserves the right to revise this job description as when necessary without prior notice.
III. QUALIFICATION, EXPERIENCE AND COMPETENCIES
i) Proven successful experience as a retail manager
ii) Powerful leading skills and business orientation
iii) Customer management skills
iv) Strong organizational skills
v) Good communication and interpersonal skills
vi) Be a shining example of well behavior and high performance
vii) BS degree in Business Administration or relevant field
viii) Experience working at Shoprite, Nakumat, DHL, TNT etc