Field Service Technician - Tanga, Zanzibar, Shinyanga Iringa, Dodoma


Job Summary

We are looking for Field Service Technicians based in Tanga, Zanzibar, Shinyanga, Iringa, Dodoma, Moshi

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

  • Provide the 1st level support for technical issues
  • Ensure the resolution of incidents within specific time constraints
  • Perform user management and routine system administration tasks
  • Manage and maintain servers and data center equipment
  • Respond to requests of other technical teams
  • Troubleshoot and resolve IT issues
  • Coordinate service activities with other Field Service Technicians
  • Maintain a test environment
  • Perform monitoring activities
  • Test all new releases and upgrades
  • Install, configure, optimize & maintain systems, applications and servers
  • Maintain accurate and updated documentation

This also involves:

  • Identify situations requiring urgent attention and escalate as appropriate
  • Coordinate deployments with other Field Operations Technicians and other teams
  • Provide feedback and contribute to improvement initiatives
  • Work outside business hours and availability for on call support depending on business requirements


Your profile

  • Technical degree and technical competence in a relevant field, or equivalent combination of training, and/or experience
  • Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
  • Fluent in English
  • Good written and verbal communication
  • Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
  • Experience with Microsoft office tools (Excel / Word)
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
  • Experience in managing and troubleshooting¬† MS Windows
  • Ability to work in teams
  • Ability to work under pressure
  • Customer oriented attitude

Knowledge in one or more of the following fields a plus:

  • Experience troubleshooting computer networks
  • Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming

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