Job Summary

We are seeking for a qualified candidate as General Manager

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 4 years

Job Description

Industry: Hospitality (Hotel)

Location: Mbeya, Kyela - Matema Beach

Primary Responsibilities

Here’s a non-exhaustive list of common tasks Hotel Managers are required to complete.

1 . Supervising the establishment’s operations:

  •  Monitoring the general operations of the hotel, including activities of all departments;
  •  Liaising with employees and customers alike, using a clear, polite, and concise language;
  •  Developing, implementing and evaluating policies and procedures for the general operations of any department or of the entire establishment; and inspecting all the rooms on a regular basis in order to check they’re keeping up with the hotel’s standards.

2.Interacting with guests:

  • Personally welcoming V.I.P. hotel guests;
  • Getting feedback from guests and/or patrons in order to ensure satisfaction with general service; attending to complaints in order to find a solution and provide a better service, always aiming to be the best;
  • Anticipating and addressing guest’s needs;
  • Coordinating the use and rental of hotel spaces for social events, gatherings, and parties, including prices, entertainment, and food; and
  • Ensuring all information provided to the guest or patron is current and accurate.

3. Supervising hotel staff:

  • Managing and coordinating the employees’ duties (clerks, maintenance staff, housekeeping, sales employees, among others);
  • Preparing work schedules;
  • Hiring and training new employees; and
  • Promoting teamwork to ensure optimum service and that guest’s needs are met.

4. Managing administrative operations:

  • Monitoring daily and monthly revenue generated, as well as all costs and expenses;
  • Participating in the development of pricing and promotional strategies, as well as creating advertising campaigns for such promotions;
  • Managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies; and
  • Reviewing financial reports and statements in order to understand the establishment’s performance, keeping track of the budget and expenses.
  • Ensuring that all employees and heads of department adhere to hotel policies and safety regulations.

Daily Tasks

  • Monitoring the daily activities of all departments in the hotel.
  • Supervising and managing hotel staff.
  • Greeting and receiving feedback from customers in order to ensure satisfaction.
  • Catering to the guest’s needs, maintaining the highest standards of quality and service, constantly enhancing the customer’s experience.

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