Job Summary

As a Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas.

  • Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Department Housekeeping
Report to (Direct) Director of Housekeeping
Report to (indirect)
Job Grade Grade 3


Population 3
Setting Out To Win
Competencies
Understanding Hotel Operations
Planning for Business
Understanding Differences
Customer Focus

Winning Through People
Competencies
Effective Communication
Teamwork
Supervising People
Delivering Impressive Results
Competencies
Supervising Operations
Adaptability
Drive for Results


Job Summary:
As a Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:
General Duties and Responsibilities:
  • Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met 
  • Investigate and attend to Guest complaints in a timely manner and follow up effectively to ensure Guest satisfaction
  • Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
  • Supervise training of all housekeeping team members to ensure successful operation
  • Measure, interpret and evaluate working standard of the department
  • Create and maintain good working relationships within and with other departments
  • Control all purchases for the department and be consistently aware of quality and cost
  • Show by personal example a philosophy of work and conduct consistent with the professionalism expected
  • Manage and control all operation equipment, linen and uniforms
  • Set short and long term strategies for the department
  • Comply with the hotel environmental, health and safety policies and procedure

Beware of Conmen: BrighterMonday does not receive money for a job or any other opportunity. If you do note such activity please report through +255 677 043 467


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