Reports to: Director of Finance
Be responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems. Execute hotel and corporate systems strategies.
critical systems, specifically Front Office Property Management System, Call
Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems
are available twenty-four (24) hours per day.
and maintain user procedures and hardware familiarization for all systems.
and maintain system security procedures consistent with control requirements
and corporate policy.
accurate records of system files; software and hardware issues and service
effective support for end user support process, other systems, including back
office, sales & catering and human resources applications or any other
of specific hospitality industry applications and interfaces (i.e. Opera,
Delphi, Back Office, Spa, HR systems, etc) is desirable.
for network support & security of Hotel network, Active Directory
maintenance, Server Infrastructure maintenance, Network Infrastructure
maintenance – wired & wireless, Network protection & failover tools
implementation (Firewall, web security, multi-homing devices, etc).
Lotus Notes, connection to global VPN and other communication tools
and maintain, test and monitor backup plan for all systems to ensure protection
from loss of data and ensure backups are carried out in accordance with
corporate and local policies.
and promote Four Seasons core technology standards as outlined in the Four
Seasons IT Core Standards notes database.
required, participate in and lead the co-ordination of new systems
acquisitions, corporate initiated major projects and technology
knowledge and support for Desktop OS and applications.
direct guest support and quality support to function rooms and conference
the Director of Finance in administering all IT related maintenance and
services contracts and take a leadership role in establishing scope of the
maintenance and services contracts, contract negotiations and bidding process.
PCI (Payment card industry) compliance for all systems as per standards and
user adhere to the policies.
- Support for remote office (Sabasaba office-SBTSO) in Arusha with systems and users.
a business manager. Recommend new applications as requested by hotels to
streamline business processes and improve workflow.
and execute computer and data communications contracts to ensure compliance
with their requirements.
technology “best practices” from other Four Seasons properties that are
product lifecycle management for hardware/software and 10-year capital planning
IT operating budgets, IT capital budgets, and able to discuss and present a
business case for all IT expenses.
KNOWLEDGE AND SKILLS:
University or College degree – major in IT
Two (2) to five (5) years’ experience with a IT Department, preferably within a
and Abilities: A working technical knowledge of hotel systems and operations.
Microsoft or Cisco Certifications, strong network-building and trouble-shooting
skills, including Microsoft Operating Systems, MAC Operating Systems and
business, resources and project planning experience
Seasons IT Core Standards and key internal controls
knowledge of the Four Seasons policies and procedures
of basic accounting principles
of employees supervised: 1
required: Scheduled days and times
may vary based on need.