Job Summary

Night audit duties in customer service include handling the reservation process; welcoming guests and getting them checked into their rooms.

  • Minimum Qualification: Highschool
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Audit and balance reports from the day shifts
  • Schedule guest wake-up calls and reservations for the following day
  • Verify that all EOD work has been performed by other departments
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations
  • Run EOD computer functions so they are complete by the end of the shift
  • Prepare guest bills for next-day checkouts and process reservation cards
  • Balance cash drawers and record receipts
  • Facilitate the deposit of guests’ valuables in hotel safe

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