in 2017 by the Stevie International Awards as the "Fastest Growing
Enterprise in the Middle East and Africa", Halotel have
proven its ambition to become the leader in the telecommunication market in
of the international Vietnamese telecommunication group “Viettel Group”, Halotel
strive to provide the best service with high technology and reasonable price in
Africa. With more than 20,000 km of Fiber Optic Cable, Halotel’s network is the
most reliable connection at high-speed covering up to 95% of the Population in
is always looking for individual who are Professionals, Talented and Passionate
about telecommunication as we are, to join our Family in building the Fastest
Growing Telecom in Tanzania.
will work with the Technical Group in Headquarter and Branches based on the Company
strategy, to diagnose, troubleshoot, and recommend fixes to connectivity
officer is a shift base technical position that requires an individual to work
as part of a TEAM in the Network Operations Center (NOC) where they will be
expected to follow direction while performing some tasks on their own. Daily
tasks involve working with and supporting the NOC team, QA and development
environments, as well as coordinating smart hands support for hardware
failures. This role's primary responsibility will be to monitor alarms, open
corresponding tickets, diagnose, resolve, document issues, and escalate as
The responsibilities will include:
with internal and external groups to help identify and resolve issues affecting
all IT incident on the network;
and ensuring the performing of IT field;
the guideline, procedures, regulation of IP;
issues and problems according to documented standard operating procedures;
accurate entries in shift logs of all events, issues, responses, and
the first line of defense, you will monitor systems and validate alerts
using our array of monitoring tools.
first-tier troubleshooting using tools and utilities to resolve
system/network performance and related system/network issues.
and implement network, software and hardware upgrades with the Network
Operations and Development teams.
operating system software, patches, and upgrades.
optimize, and fine-tune monitoring systems.
work to refine documentation of systems/network, troubleshooting guides,
policies, and procedures.
with the Network Operations team and Application Support Engineers to
ensure maximum uptime of the system
to deploy technical tasks( Reinforce bts, cable route, operation plans);
troubleshoot, and recommend fixes to connectivity issues.
and maintain NOC policies, procedures, and tools;
client security levels and confidentiality of information;
and follow company policies and procedures;
other related duties as assigned.
The ideal candidate:
university degree Qualification in computer
Telecommunication or equivalent;
years of relevant work experience;
experience in telecommunication sector advantageous;
in English (written/spoken);
individual with the ability to work independently on issues with minimal
in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and database
to work across departments and interact with very technical and
analytical, critical reasoning, and problem solving skills;
of networks and TCP/IP;
teamwork skills and a systems approach to technology support;
remuneration based on experience and business result outcome.
Health Insurance plan
approved Employment Equity Plan and Targets will be considered as part of the
recruitment process. As an Equal Opportunities employer, we actively encourage
and welcome people with disabilities to apply.