Operational intelligence manager

Job Summary

The Manager will promote and facilitate the integration of business requirements to the benefit of both the organisation and the client

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Title: Operational Intelligence Manager

Paterson Level: C2

Occupational Level: Pro.Qualified & Exp. Specialist

Job Family: Operations

Business Unit: Generic

Restraint of Trade Level (If any):


Reporting Structure:

Reports to: Operations Manager

Direct Reports:


Minimum Qualifications:

Graduate; Preferred – Degree/ Diploma in operations management or statistics;

Minimum Experience:

3-5 years’ experience in FMCG industry within a systems / analytical environment and 3 years business and project management experience/manufacturing – Operational experience in the Retail Industry advantage

Knowledge, Skills & Abilities:

Category brand knowledge 

Sufficient in-depth knowledge subject area and organizational issues over broad topic areas

An understanding of the Business Intelligence and software is necessary

Strong collaboration attitude

Innovative attitude and out-of-the-box thinking

Ability to interpret and translate business requirements

Management and leadership skills

Communication skills

Critical thinking skills

Project Management skills


Job Summary:

To promote and facilitate the integration of business requirements to the benefit of both the organisation and the client through data analysis, project management and optimisation of technology. A good understanding of Category brand knowledge and how this impacts on operational execution.


Key Responsibilities and Deliverables:

Identify/design and implement effective processes and systems within operations, technology and informatics, aligned to a BU and Group Strategy

  • Review current processes and systems to understand business information and how systems integrate Liaise with stakeholders to establish and address needs to develop outputs
  • Manage and approve system project-specific to ensure quality and data integrity
  • Plan, design and implement new processes and systems in line with client and business approved needs Facilitate and/or manage the implementation of processes and systems
  • Monitor and maintain processes and systems to ensure efficiency and sustainability
  • Manage SLA requirements
  • Set up training materials and conduct and record all training on new systems Audit processes and systems to ensure business needs are met.
  • Suggest and plan for systems and processes enhancements
  • Represent and effect on behalf of Business Unit at Company Projects and Clients Define a BU/ Group OI strategy (short term)


Systems reporting and analysis to facilitate strategic growth & insights differentiation

  • Draw and develop Standard and Adhoc Reports
  • Align reports to objectives of the business (Business Unit, Client, Company)
  • Maintain effective and efficient company and BU/ Group systems, processes and procedures and facilitate
  • improvements/enhancements
  • Audit systems to ensure compliance and identify enhancements


Integrate Operational/Client/Customer information into insights

  • Facilitate alignment of business unit/Group strategy with client/customer strategy
  • Analyse operational intelligence to ensure accuracy and provide meaning and trends
  • Generate and analyse reports and provide feedback on reporting when necessary
  • Explore and identify new business opportunities and make recommendations for action


Facilitate operational excellence and customer satisfaction

  • Understand the expectations of stakeholders
  • Monitor and measurement of operational activities
  • Engage with operational team to facilitate and support achievement of excellence
  • Measurement of key outputs of business unit and facilitate management
  • Analyse audit reports to identify gaps, identifying enhancements and maintain error tracking and compliance reports
  • Ensure the integrity of data
  • Present an analysis of data to clients and business to provide business update
  • Maintain SLA requirements as per client needs and supplies
  • Support and liaise with Operations with regards to relevant business systems
  • Identify bottleneck and workload impacts to ensure efficiency and make solutions/suggests
  • Identify projects to streamline areas to improve
  • Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
  • Optimise and ensure service methodology efficiency of deployment of people


Business growth and sustainability

  • Optimise new business opportunities
  • Shares information with other business Units
  • Optimise the use of technology for the business
  • Continuously assess risks and implement measures to mitigate these
  • Identify industry trends and best practices to ensure that proactive measures are taken to remain competitive and relevant within the industry
  • Integrate best practices
  • Project Management
  • Business and analytics


Budget management

  • Draft annual budget using previous business unit financial performance information
  • Submit budget to Business Unit/ Group Manager for review and sign off
  • Analyse monthly departmental budgeting and accounting reports and identify and mitigate variances
  • Take appropriate action to ensure adherence to expense budgets
  • Prepare and compile budget reports
  • Proactively seek to identify and manager risk


Excellent Stakeholder management both internal and external

  • Delivery to senior management
  • Supplier relationship management
  • Actively build, maintain and grow strong relationships with relevant stakeholders
  • Build and maintain customer relationships
  • Manage client expectations and manage effective flow of information


Effective people leadership and team management

  • Set performance standards and time frames
  • Monitor performance
  • Ensure staff development in terms of required competencies
  • Motivate, counsel and coach staff
  • Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client, customer and group objectives Create and encourage a culture focusing on delivery of objectives
  • Continually inspire, motivate and develop people to understand what is expected of them (co-create a team / organisational culture of high accountability)
  • Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
  • Recruitment and Development
  • Remuneration and Rewards
  • Performance Management
  • Career path planning
  • On-the-job training, coaching & mentoring


Key Competencies

Industry and business awareness

Judgement and decision making

Impact & influence

Coaching & development of others

Team leadership

Diversity empowerment

Systemic thinking

Critical thinking

Conceptual thinking



Performance & results driven

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