PURPOSE OF THE POSITION: Capture
the essence of the whole position in one sentence.
Provides customer satisfaction through preparing and serving Pizza Hut
products and provides customer service according to Company standards. Serve
customers and prepare Pizza Hut related products. The person must be able to
move as required between restaurants.
AND MAGNITUDE: Provide quantitative data such as # of
restaurants/markets, sales, budgets, etc. Indicate size of operations
for which position is responsible.
- Position has a direct impact on the sales, profit and customer.
- Employees supervised: None
FUNCTIONS: List major position functions using simple task
statements. For example: Supervises the construction of all new
restaurants. (Include % of time spent on each function.)
- Communicates effectively with customers to
ensure customer satisfaction. Focusing on exceeding customer expectations
- Follows the Company hospitality standards
during every customer interaction ensuring great product, great service &
maintain a great restaurant.
- Knows about new products and promotions and
communicates these clearly to customers.
- Appropriately upsells during every
- Communicates accurate service times and
- Follows all cash handling procedures safely
and in accordance to company standards
- Operate POS order entry system and Credit
Card terminals to complete customer transactions
- Treats all customers and Colleagues fairly
and with respect
- Ensures that all customer data is treated
carefully in accordance to company standards
customer issues on the spot using B.L.A.S.T
up and breaking down the Pizza Hut production line
ingredients and pre-prep products ready for peak periods, to company
standards and following food safety standards at all times
and cook pizza and ancillary items according to company standards
and prepare pizza and ancillary items ready for delivery to customers
and store stock deliveries, following rotation and dating procedures
that food, employee and customer safety
standards are adhered to at all times
company standards for maintaining a safe and secure environment.
uniform and personal hygiene company standards at all times
work areas – ensure clean and food safe and ensure no unsafe areas
cleaning and maintenance tasks as allocated by the Manager on Duty. Ensure
all cleaning tasks are completed according to company standards and to
to the Manager on Duty any food safety or Safety
issues that they find on shift
on-shift instructions from the Manager on Duty at all times.
teamwork by helping others when they need it without being asked
- Other duties
as required ongoing and from time to time
- Achieve the highest level of customer satisfaction.
- Ensure all cleaning tasks are completed according to company standards
and to manufacturer instructions.
Relationships: List positions or external contacts with whom
this position interacts regularly.
- Restaurant Team
Members, Manager on Duty, Restaurant General Manager, People Capability
Manager, Area Coach.
contractors, suppliers (restaurant operation).
- Specialised or Technical Knowledge/Skills
communication and interpersonal skills.
to work under pressure.
Numerical and literacy skills is required.
- The person must be able to move as required between restaurants
according to the needs of the business as determined by Pizza Hut from time
- Must be able to work shifts and over the weekend.