Technical Services Coordinator- Bi-Directional Referrals & Linkages

Technical services coordinator- bi-directional referrals & linkages

Rest of Tanzania Full Time NGO
TSh Confidential
1 week ago

Job Summary

TSC-BDRL will play a pivotal role in ensuring implementation of 90-90-90 strategies and functional bi-directional referral systems

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Job Title:             Technical Services Coordinator- Bi Directional Referral & Linkages

Location:              Songea

Reporting To:       Technical Integration Cluster Manager

Job Objective:           

The Technical Service Coordinator Bi-Directional Referral and Linkages (TSC-BDRL)will play a pivotal role in ensuring implementation of 90-90-90 strategies and functional bi-directional referral systems between communities, clinical services, and social service providers. The TSC-BDRL requires a high degree of integrity, professionalism, flexibility and perseverance, as well as the ability to anticipate, identify and resolve problems in the field. Proficiency in dealing with M&E is essential, as is expertise in referral systems..


Pact Overview

At the heart of Pact is the promise of a better tomorrow.  The promise of a healthy life.  Of a decent livelihood. Of sustainable natural resources that benefit communities.  Now more than ever in its 42 -year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.

Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Key Responsibilities:

 The TSC_BDRL must develop a close working relationship with the subgantees. The coordinator will be responsible for:

  • Oversee the implementation of USAID Kizazi Kipya 90-90-90 strategy at Cluster level;
  • Ensure functional bi-directional referral systems in respective clusters;
  • Monitor success of the referral systems, and provide support to troubleshoot and problem-solve as needed;
  • Conduct technical assistance and mentoring with partner (CSOs), CCWs, and health facility staff on bi-directional referral system and case management;
  • Coordinate with HIV Testing and Counseling providers on community outreach schedules;
  • Coordinate quarterly district level quality improvement meetings with relevant bidirectional referrals stakeholders take place;
  • Coordinate with the M&E team to ensure all bi-directional referrals data are accurate and produced weekly; use data for decision-making and ensure partners are using data to conduct needed follow-up for systematic follow up of cases of incomplete referrals;
  • Report on referral systems on a monthly basis on key performance indicators on a monthly basis;
  • Ensure that program information is accurately and promptly communicated from and to the field;
  • Ensure that a spirit of motivated teamwork and open communication is maintained throughout the project sites;
  • Other tasks as needed.


Bachelor’s degree or higher, preferably in one of the following fields: Medicine, Nursing or Social Sciences; public health studies an advantage.

  • Strong M&E skills and experience in strategic information
  • At least five years’ experience in a field position with an organization in public health or OVC programming; experience in developing and managing referral systems preferred.
  • Experience with PEPFAR 3.0 funded projects in Tanzania
  • Excellent written and oral communication skills in Kiswahili and English, including report writing.
  • Excellent training skills in working with adult learners, particularly at the community level; experience in an appreciative approach a plus.
  • Able and willing to work flexible hours as needed and without constant or close supervision.
  • Demonstrated leadership and team-building skills.

  Qualified women are strongly encouraged to apply. 

To learn more about Pact Tanzania visit:

 Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

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