Technical services coordinator- case management

Rest of Tanzania Full Time NGO
TSh Confidential
1 week ago

Job Summary

TSC-Case Management serves as an active member of the program team to implement Pact’s Caring for children and empowering young people project.

  • Qualification Level: Bachelor
  • Experience Level: Mid level
  • Experience Length: 6 years

Job Description

Title:                        Technical Services Coordinator-Case Management

Reporting to:          Technical Integration Cluster Manager

Location:                 Songea


Pact Overview:

At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42-year history, Pact is helping millions of people who are poor and marginalized discover and build their own solutions and take ownership over their future.

Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development. Pact Tanzania is a field office of “Pact” an international non-governmental and non-profit making organization with its headquarters in Washington DC. Pact Tanzania exists to build local capacity to enable systematic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy and enjoy the benefit nature provides. 

Position Summary

The Technical Services Coordinator Serves as an active member of the program team for the implementation of Pact’s Caring for children and Empowering Young People project.  The coordinator will ensure the technical cohesion of project integration, strengthening age- appropriate HIV/AIDS-related and other services for improved care, health, nutrition, education, protection, live hoods and psychosocial well-being.

Specific Duties

The Technical Services Coordinator must develop a close working relationship with the sub-grantees providing OVS services at the community level.  The coordinator will be responsible for:

·       Support Advisors to disseminate updated guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels to assure beneficiaries are receiving appropriate health and social services.

·       Serve as technical point person and mentor with sub grantees on economic strengthening, ECD, parenting skills, adolescent, and GBV priorities while ensuring program activities are age appropriate reflecting child and youth perspectives and interest.

·       Co-develop work plans with sub grantees and monitor their progress and monitor their progress

·       Regularly monitor project activities and use the information to improve project quality and implementation; and to pro-actively identify risks related t contract compliance and prescribe, implement and manage corrective action.

·       In close collaboration with sub grantees, providing quarterly support-supervision mentoring visits to the field to assure mentoring visits to the field to assure SOPS are properly implemented and case files are maintained in accordance with  PEPFAR requirements

·       Provide guidance and technical oversight to sub grantees ensuring skills trainings are conducted in accordance with international and Tanzanian standards and best practices.

·       Work in partnership with local government authorities as appropriate

·       Create community linkages for broader community engagement of youth and adolescent in the core areas of program interest-sexual reproductive health, live hoods, life skills, employability.

·       Document lessons learnt and best practices for experience sharing and replication.

·       Timely preparation of quality progress reports that meet the organizations/donor requirements, as stipulated in the contract.

·       Identifying and documenting best practices for presentation and possible integration to existing SOPs

·       Promoting, documenting and presenting shared learnings across technical partner and other actors.

·       Conduct training/learning needs assessment for PEPFAR OVC sub grantees;

·       Receiving TOT and coordinating/co-facilitate trainings on case management, economic strengthening, ECD/parenting skills, adolescent/youth, and referrals.

·       Support PEPFAR OVC technical partners to oversee quality improvement initiatives and learning exchanges related to case management among partners

·       Collaborate with the Technical Advisors and Technical Integration Cluster Manager to develop and roll out procedures related to graduation and transition of OVC and their households.

·       Coordinating with Para-social Workers and Community Case Workers to effectively monitor and document interventions (data-collection) in a timely and accurate manner

·       Submit written case management updates to the Technical Integration Cluster Manager for inclusion in the quarterly, semi-annual and annual reports

·       Perform any other relevant duties as assigned by the Technical Integration Cluster Manager.

Minimum Qualifications

·       Bachelor in relevant field

·       Minimum of 6 years of relevant experience in at least one of the following technical areas: Social Work, OVC care, health, nutrition, education, protection live hoods, and psychosocial well-being

·       Fluent in both written and spoken English & Kiswahili

·       Experience with PEPFAR 3.0 funded projects in Tanzania

·       Experience working with child protection structures.

·       Experience managing donor-funded programs with demonstrated capacity to create and/or maintain complex systems and procedures involving multiple implementation sites, multiple partners and diverse beneficiaries

·       Ability to provide the financial oversight necessary to successfully execute a large-scale program

·       Experience implementing program and donor regulations, systems, and procedures

·       Diplomacy and negotiation skills that demonstrate ability to collaborate coordinate with a range of stakeholders and complex priorities

Preference for:

·       Advanced degree

Training in Social Work

Qualified women are strongly encouraged to apply.

 (only shortlisted candidates will be contacted)

 To learn more about Pact Tanzania visit:

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

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