Hotel Receptionist

Anonymous Employer

Job Summary

ONLY QUALIFIED CANDIDATES TO APPLY!. Must Have One Year + Or MORE Experience As A Hotel Receptionist At A Respectable Established Hotel In DSM!.

  • Minimum Qualification: Certificate
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

ONLY QUALIFIED CANDIDATES TO APPLY!. Must Have One Year + Or MORE Experience As A Hotel Receptionist At A Respectable Established Hotel In DSM!.


Qualifications:


- Solid written and verbal communication skills. Must be Fluent in English (WRITTEN and SPOKEN) as well as FULL command of the SWAHILI language.

- French is an asset

Minimum 1 year working experience as a Hotel Front-Office Receptionist in a “PAID” Full-Time role or equivalent (Vocational / field work experience is not accepted).

Strong working knowledge of MS-Office Suite is an asset (Word, Excel, PowerPoint, Access and Outlook).

- Basic knowledge of MS-Office Need NOT apply.

- Must have “working” experience with a PMS and hotel Keycard systems.

- Hands-on experience with office equipment (e.g. fax machines and printers)

- Professional attitude and appearance

- Ability to be resourceful and proactive when issues arise

- Excellent organizational skills

- Multitasking and time-management skills, with the ability to prioritize tasks

- High-Level Customer Service Attitude

- Post-Secondary degree/diploma; Hotel Management Diploma or Degree preferred


Job Responsibilities:


- Thorough entries into PMS

- Greet and welcome guests as soon as they arrive at the reception

- Follow strict Guest Check-in / Check-out procedures

- Daily Sales reporting with complete accuracy

- Update calendars, schedule bookings and meetings

- Answer, screen or forward incoming phone calls

- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

- Provide basic and accurate information in-person and via phone/email to guests

- Receive, sort and distribute daily mail/deliveries

- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

- Order front office supplies and keep inventory of stock

- Keep updated records of office expenses and costs

- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

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