Job Summary

The IT support Technician will be responsible for general maintenance of defined computer equipment and for the solution of identified technical problems for commercial and domestic customers.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

The following indicates some of the principal tasks and responsibilities:

  • Test new software
  • Make software available to appropriate customers where requested
  • Ensure the ant virus software is installed, kept up to date and working properly on all customers stations, where appropriate
  • Set up and maintain user email accounts, when requested by customers
  • Provide troubleshooting resolution and updating of software to customers
  • Maintain customer’s computer peripheral equipment as requested
  • Train and assist other technicians in the office where required
  • Keep a log of all technical faults
  • Liaise with external suppliers for the repair of equipment under warranty or maintenance contract
  • Assist with and provide support trouble shooting for server hardware
  • Check the network backup daily for maintenance customers.
  • Set up, maintain and remove user network accounts where appropriate
  • Carry out routine network maintenance


Requirements

  • Be able to work on his own initiative
  • Demonstrate rate practical knowledge and problem solving strategies
  • Have high quality inter personal skills
  • Keep abreast of new developments in software and hardware
  • Must have minimum of 5 years’ experience in the field.


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