HJFMRI

IT Service Technician

Job Summary

The IT Service Technician will report to the Senior IT Manager and provide user support on HJFMRI-Tanzania heavy duty printer scanner copier machines. Troubleshoot reported problems or escalate for urgent attention, or advice on the appropriate cause of action.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Reports to: Senior IT Manager

Location: Mbeya

General Overview:

The IT Service Technician will report to the Senior IT Manager and provide user support on HJFMRI-Tanzania heavy duty printer scanner copier machines. Troubleshoot reported problems or escalate for urgent attention, or advice on the appropriate cause of action.


Duties and responsibilities:

  • Maintains a thorough knowledge of the organization and adheres to all HJFMRI organizational standards.
  • Installs all types of heavy duty printer scanner copiers and configure them on the network.
  • Has to monitor all machines for quality issues.
  • Perform routine and emergency maintenance of all Printers/Copiers within the Program.
  • Responsible for fixing and repairing of all Program Copiers and Printers.
  • Maintain detailed maintenance records of all printers/copiers.
  • Assist in ordering spare parts, control parts stocking and maintains its inventory.
  • Be able to recognize, research, isolate, resolve and share updates on problems.
  • Identify and escalate situations requiring urgent attention.
  • Assist in performing routine preventive maintenance on hardware and software.
  • Assist in troubleshoot minor computer problems.
  • Provides at all times a professional, courteous and rapid response to individual users.
  • Respects confidentiality in discussing staff and partner organizational matters, also maintains confidentiality of HJFMRI and its project, fiscal and personnel related  information.
  • Reports to work regularly and on time.
  • Assists in other duties as needed and directed.


Education and/or Experience:

Diploma from a two-year College or university in Information Technology or Electronics and two to four years related experience and/or training or equivalent combination of technical education and experience.


Computer Skills

The following computer proficiency is (are) required: Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.


Other Skills and Qualifications:

  • Must hold a technical certification in Canon Heavy duty machines.
  • Experience with servicing and maintenance of copiers and multi-functional heavy-duty printers.
  • Ability to read, analyze and interpret general technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. 
  • Fluent in English and Kiswahili.
  • Knowledge of electronics and ability to read circuit diagrams.
  • Ability to calculate figures and amounts (basic math).
  • Knowledge of and experience with: LANS/WANS; Windows Server Environment; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software; Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.)


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