Job Summary

The Matron has a special role in helping the MGRC to create a happy and well-disciplined atmosphere throughout the Hostel.

  • Minimum Qualification: Certificate
  • Experience Level: Mid level
  • Experience Length: No Experience/Less than 1 year

Job Description

The position of Hostel Matron is one of significant importance and responsibility. The Matron has a special role in helping the MGRC to create a happy and well-disciplined atmosphere throughout the Hostel. The success of a Matron’s appointment depends on the establishment of a harmonious relationship with the MGRC, based on mutual trust.

Working under the direction of the MGRC, the House Matron is required to play a key role in the pastoral care of all the girls in the Hostel on a day-to-day basis, with particular responsibility for the physical, social and emotional well-being and presentation of the girls in the Hostel. Each Matron will be assigned specific girls to mentor and raise as they would their own children. Ultimately, the objective of the Hostel Matron is to play a significant role in establishing a home environment in which the girls are at ease and are happy.

Overall Responsibilities:

The following is a description of the responsibilities and duties of a Hostel Matron. A list of expected responsibilities and duties can be neither definitive nor exclusive. Much depends on the way in which the Hostel team works together. The expected responsibilities and duties, however, of a Hostel Matron include:

  • The Matron is a member of the residential Hostel team, along with the MGRC. The Matron is responsible for the pastoral care, health and welfare, and health education of the girls in the Hostel. There are other non-residential members of the Hostel team which include Girls Tutors.
  • The Matron reports directly to the MGRC Head Matron on all matters relating to the welfare of the girls and the fabric of the Hostel. The Matron ensures that the right care is given to the girls and monitors their well-being at all times. This is done by facilitating and contributing to the various routines of the Hostel, which seek to promote the confidence of the pupils within a happy atmosphere. These routines encourage high standards of dress, cleanliness and respectful relationships with staff and fellow pupils.
  • The Matron should be an approachable, kind and friendly person who is available to all girls without discrimination or favoritism. It is the nature of the role that pupils may confide in them from time to time and the Matron will need to listen and exercise sound professional judgement. This will require a caring attitude in line with understanding of the principles of confidentiality and information sharing, so that matters can be dealt with as they arise while the welfare and happiness of the girls in the Matron’s care is ensured.
  • A Matron’s role is to participate fully in the life of the Hostel. Consequently, each Matron is welcome to attend all meals and is encouraged to eat with girls. This involvement helps develop a positive and supportive relationship with the girls, who appreciate and draw courage from their Matron’s interest in and encouragement of their various activities.
  • Although the role is not primarily a disciplinary one, the Matron must uphold the authority of the MGRC rules, and policies, with which they should be well acquainted. The Matron plays a crucial part in ensuring continuous adult supervision of the pupils.


General Welfare

1. To be responsible, in conjunction with the MGRC Head Matron, for the pupils’ general welfare, health and presentation.

2. The Matron will be expected to help new pupils to settle in and to look after all pupils in the house, both on a day-to-day basis and in helping them individually to cope with any crises in their lives. This will involve listening to their problems over a wide range of issues. A Matron is expected to help the MGRC Head matron to create a friendly and happy atmosphere in the house. A Matron will also often be a point of contact with MGRC management.

3. The Matron is expected to ensure that the pupils are well turned-out and appropriately dressed.

4. The Matron should be monitoring the behavior of pupils within the house, both good and bad, and alert the MGRC Head Matron to both types

5. The Matron is expected to assist the MGRC Head Matron on “social” occasions and in entertaining pupils. This includes having pupils within your room of an evening to entertain them as and when is required.

6. The Matron is expected to support the pupils in their everyday activities where possible, watching them in sports, etc.

7. The Matron should monitor pupils’ daily routine (including punctuality, meal attendance and diets) to help the pupils meet expected standards. Matrons, either individually or in coordination with each other, provide a first-aid presence at Hostel matches during sports afternoons.


1. To assess illness, then to deal with minor problems and to refer to the MGRC Head Matron all other medical matters, in accordance with the advisory notes issued by a Doctor.

2. To arrange medical appointments and to accompany and transport pupils as necessary.

3. To act as a first aider in the event of a medical emergency in the Hostel, liaising with the MGRC staff and external organizations, and to take emergency cases to hospital where appropriate.

4. To keep in-house medical files up-to-date and ensure that the absences list is accurate.

5. To communicate effectively with MGRC Head Matron, MGRC Administrator where necessary.


1. To ensure that there is a clean and pleasant environment in the Hostel throughout the year. The Matron works with the MGRC Management Team who are responsible for the cleaners and the standards the MGRC requires.

2. To supervise the collection and redistribution of girls’ laundry. Liaising with the MGRC Services Management Team to ensure that the pupils’ personal clothing and items throughout the Hostel are kept in good repair and are named.

3. To liaise with the MGRC Coordinator in ensuring that satisfactory and safe standards are maintained in the Hostel, including reporting any necessary repair or maintenance work to the Maintenance Team.

4. The matron liaises with the MGRC Head Matron on necessary reports and improvements to the furnishing, furniture and fabric of the House.


1. The Matron should be familiar with the MGRC’s children’s health and assists the MGRC Head Matron in implementing them.

2. The Matron should be familiar with the fire-safety procedures of the Hostel as sometimes they are the responsible person on site in the event of an alarm or fire.

3. The provision made by the MGRC for the welfare of boarders is regularly inspected by the MGRC management. Matrons play a vital part in implementing and exceeding the requirements of the MGRC Standards, and the Matron should be aware of these.


The Matron will be appraised by the MGRC Head Matron on an annual basis, but routine communication will be ongoing. Professional development is encouraged and will be discussed as part of the Performance and Development review.

Hours of work:

It is not possible to lay down specific hours of work to cover emergencies, such as a girls’ illness during the night, but in general a Matron is expected to be available to deal with both routine matters and emergencies as they arise. There will be times of extreme activity and pressure as well as times that are less busy. One week off per month is granted, which is decided between the MGRC Head matron and Matron. All Matrons must be on duty over weekends



Desirable skills and qualifications:

Diploma /Certificate in community development OR social welfare OR Nursing Counselling experience 

 First Aid at Work/Paediatric First Aid Certificate (or willing to do a course)

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